The Uniform Guys:  Uniforms & Work Wear | Shop Online | Australia Wide Delivery - All prices inc GST

 

 The Uniform Guys - Customer Service
Returns & Exchanges
UPLOAD YOUR LOGO/S

Please upload your artwork/logo files for your order via this form.

(You can do this at any stage during or after you place the order).

We will contact you to confirm your artwork as we progress with your order.

NOTE: This form will close once you have successfully submitted your files and you will receive a confirmation email and ticket ID.

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If you require a Quotation please use our Contact Us/Request a Quote form.
Embroidery proofs and Screen printing mock ups are issued 3-4 working days once your order is placed.

Please ensure your order meets the minimum for Embroidery or Screen Print or contact us to discuss your requirements.

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Returnsandexchanges

  • RETURNING ITEMS TO THE UNIFORM GUYS:

    Please ensure your items are eligible for return and you understand the returns policy detailed below.

    Customers can return items for an EXCHANGE OR STORE CREDIT if the items returned are unworn, undecorated, unmarked, in original sale condition with tags attached and are advised of within 7 days of receipt and returned within 14 days of receipt.  

    If the items are decorated (Embroidered etc) or custom made items (sublimated apparel, baskteball jerseys with numbers etc) these items are not able to be exchanged as we are unable to resell your branded garments.

    Clearance and sale items are not eligble for return unless required by law.

    Refunds are only given if the items are faulty, and this will be determined on inspection once returned.

    All returns must be approved by The Uniform Guys.

  • How do I ORGANISE MY RETURN? 

    Please contact us via email:  This email address is being protected from spambots. You need JavaScript enabled to view it.  to request a returns and exchange form (please note the reason you are returning/exchanging), the form will be promptly emailed to you with your return instructions, to return to our P.O Box address for processing by our office Team.

    You can also call our Team on 1300 360 787 if you have any specific questions or need assistance with your return.

    Please note: Customers are responsible for the cost of returning the garments for an exchange or credit, and for the reshipping of any exchanged items. A minimum return fee of $10 applies. We advise you to return the items via an Australia Post pre paid satchel with tracking, as we cannot be held responsible for any items lost in transit.

    Once your items are received, we will contact you within 2 business days to process your return/exchange or store credit.

  • THE UNIFORM GUYS RETURNS AND EXHANGE POLICY:

    Please ensure your items are eligible for return and you understand the returns policy;

    Sales Terms and Conditions apply to all orders with The Uniform Guys, please refer below for the policy on returns and exchanges;

    • Please choose carefuly when ordering your clothing or products, ensuring you check size guides, product description & images provided.

    • Goods supplied as ordered (correctly) will not be refunded unless the product is faulty, is not doing what it is supposed to do, is significantly different to those shown in pictures or in the product description.

    • The Uniform Guys will replace or refund any goods that arrive faulty or damaged, or the product is significantly different as shown or described, or is not doing what it is supposed to do.

    • Colours can appear differently on screen due to your computer/phone image display. Slight variations in shades of colours is acceptable however most images will give you a good representation of the colourway ordered.

    • Faulty goods must be advised of within 7 days and returned within 14 days of receipt of stock/notification of fault or damage for inspection before a refund or replacement of stock will be issued. 

    • Decorated goods (goods that have been embroidered or screen printed with your Logo or Artwork) cannot be returned or exchanged unless faulty or required by law.

    • Clearance and sale items are not elgible for return unless required by law.

    • When placing an order is it accepted that the customer has checked the provided sizing charts and measured accordingly. As brands and sizes differ nationally with all leading Uniform brands, it is essential that a size is not assumed due to manufacturing differences in style, shape and fit. Lengths of garments can differ as displayed on models due to individual heights. 

    • All returns must be advised of within 7 days of receiving your order/goods. Exchanges must be made for incorrect sizing within 14 days of receipt of stock, however as size guides are provided, the cost of return and re-shipment will be at the customers expense. 

    • All returns and exchanges must be approved by The Uniform Guys and are at the discretion of The Uniform Guys unless required by law.

    • All returns and exchanges must be accompanied by a Returns and Exchanges form, which will be emailed to you on request.

    • All items returned must be in their original packaging, with tags attached and in an unworn, unmarked condition unless returning due to the product being faulty or damaged, or the product is significantly different as shown or described, or is not doing what it is supposed to do.

    • The Uniform Guys reserves the right to reject returns if the goods are returned in a soiled, worn or in a condition not fit for resale on receipt.

    • A minimum restocking fee of $10 is applicable to all exchanges and will increase with the quantity of items ordered, to cover handling, administration and reshelving procedure time unless exchanging goods due to the product being faulty, or required by law.

    • Clearance and sale items are not eligible for exchange or return unless the product is faulty, or required by law.

    • Any returns outside of our sales terms and conditions will be made only at the discretion of Management of The Uniform Guys and a credit to redeem online may be issued, less the cost of shipping.

    • All returns and exchanges must be confirmed as purchases made with The Uniform Guys.

    • For information on Samples, and return of samples, please refer to our Samples Page

    • Returns will not be accepted without a return form or if returned outside of our Sales Terms and Conditions.

  •  If you require any further assistance please don't hesitate to contact us.


Uniforms Delivered Australia Wide  |  All Prices inc GST  |  Quotes Available  |  NO Set Up Fees on New Logos*  |  Order Online! 


 

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