The Uniform Guys - Frequently Asked Questions

The following are the most commonly asked questions and these may assist to answer your query. 

Do you sell uniforms direct to the public?

Yes, we are an Online Retailer selling to the general public and also we provide Uniforms and Work Wear to many Businesses, Schools and Sporting Clubs.

Do you have a uniform store I can visit?

No, we are an Online Retailer only at this stage. This keeps our overheads and prices low. We ship direct to you and have stock holdings acrosss Australia.

I have an urgent order, can you help?

Please call us on 1300 360 787 or email us to advise the items/decoration (if any) required and your deadline and we will discuss if we can meet your deadline with you.

Is there a minimum order?

Not for plain clothing (items ordered without decoration such as embroidery). For items with decoration there are minimums, please see our Decorate Your Uniforms section for more information. 

Can I get a quote?

Yes if you cannot find the product you need, or are ordering large quantities, or are unsure of what decoration requirements etc you need and require a quotation specific to your needs, please contact us and we will be happy to assist!

Do you offer discounts for bulk orders?

If you have a larger order, or bulk ordering requirements please contact us for a quote, we will be happy to assist!

Can I get a sample?

Due to the hundreds of requests we receive a year, we are unable to supply free samples. You can order samples online - please refer to our sample policy. Samples must be purchased and please note that no refunds are given however please contact us to discuss your needs with any sample requirements. 

Do you ship anywhere in Australia?

Yes we do. Please note for remote locations delivery will be extended by a few working days.

How much is delivery?

Please refer to our Shipping page. 

Where are you based?

The Uniform Guys are an Australian Online Uniform Retailer. We have stock holdings in Perth, Brisbane and Melbourne. We ship from these locations to anywhere in Australia.

How long will delivery take?

Generally orders without decoration such as Embroidery etc will be delivered from 2 to 7 working days once the order is dispatched. Please note due to the large number of styles/colours and sizes available we may have to collate items from separate warehouses to ship to you, and this can add a few working days in processing time (please note any unlikely further delays will be advised to you).

For decorated items (items with Embroidery etc) our general time frame is between 2-4 weeks.  Please refer to our Shipping page for more detailed information on delivery. 

Please be assured we endeavour to deliver your items as promptly as possible!

If you require an urgent delivery please contact us so we can check stock availability and ability to meet your deadline.

Why does Embroidery or Screen Printing take more than a few days?

Embroidery and Screen Printing etc are physical jobs to complete. The process of converting and setting up artwork, drawing up the brief for each job in production, having the customer approve the artwork and then the stock transfer/set up (including every garment being unpacked, framed and set up) and then actual application of the artwork onto the garment is a process that is resource and time intensive.

We have to schedule this process/each job into production booking appropriate staff, time on machines, organising correct paints/thread colours, and with numerous jobs in production orders are completed in order of receipt. Jobs in production can take from 2 hours to 10 hours (or more) depending on the artwork required (jobs that have numerous artwork obviously take longer, front and back artwork for example), so in context of having 20-50 jobs in production at any given time, this explains the need to allow the 2 to 4 week time frame for production and delivery.

If you have an urgent requirement or deadline, we ask that you contact us to discuss as we may be able to organise a priority run in overtime in production if available.

Can I order uniforms via phone, or email?

Yes you can. It is preferable for you to order and pay online when able to as this expediates the ordering process however you can order via email or phone if you require. Download our Order Form Here. Please allow up to 1 working day for accounts to process your offline order and invoice you. We will contact you once the order is received to confirm your order requirements.

What colours and sizes do you have?

All items specify their style, colour and size options so refer to the individual products you are interested in. We have thousands of items we stock and can supply, so if you cant find what you are looking for don't hesitate to contact us. Please refer to the size charts provided to check your sizing, to avoid any need to exchange. There is a sizing guide here which explains how to use the size charts.

What is a loose pocket?

A loose pocket is a swatch of material that can be used to make a pocket, i.e sewn onto the item as a pocket. We can assist with pocket addition however note our minimum for this service is 10, please contact us for pricing and more information.

What brands do you sell?

The Uniform Guys sell Clothing & Uniforms online from: JB's Wear (Chef Apparel, Hi Vis, Work, Polos, Sports & Office Wear), Biz Collection (Medical Scrubs, Office, Polos & Corporate Wear), Identitee (Office & Corporate Wear), DNC Workwear (Hi Vis & Work Wear) - however source from many other reputable Uniform & Clothing manufacturers with an established presence in Australia. To view some of our extended range, please view the catalogue links on our home page. Don't hesitate to contact us if you need any further suggestions, information or pricing on your Uniform requirements.

Do you have other items and brands available?

Yes we can supply many other Uniform options if you cannot find what you are looking for! We can supply well over 10,000 different items so we cannot list them all on our website! On our home page we have links to our manufacturer catalogues which will give you an extended range of Uniform options to view. Please contact us if you would like a quotation based on your needs and we can suggest items to suit.

Can I exchange or return an item?

You can exchange sizes/colours/items within 7 days of delivery receipt, however to minimise the need to do this please ensure you refer to the sizing guides which are supplied online. Postage and reshipping is at the customers cost and return fees can apply. Decorated goods cannot be returned unless faulty, and these must be advised of within 7 days. Sale and clearance items are not eligible for return or exchange unless faulty. Please refer to our returns and exchange policy for more information.

Does the price include GST?

Yes, all prices on our website and quoted are inclusive of GST.

Should I choose Screen printing or Embroidery or Heat Press?

This will depend on the application and the look you are aiming for. If you are unsure and require advice please see our Decorate Your Uniforms section for more information or contact us and we will be happy to advise!

Do you colour match my logo/artwork?

Yes! We will match your artwork to your Pantone PMS colour/s if provided (we recommend you provide these where possible), or we will pick the colours from provided logo/s or artwork. For embroidery these colours are matched to the closest available physical thread colour.
Note: If you have a black logo and are ordering black items to apply your logo to, you will generally need to alter the colour of your logo, and we will come up with suggestions for you, to work with your logo and your garments. 

Will I be able to see a sample of an item with my Embroidery or Screen printing before I order?

When you place your order and supply your artwork (refer to Decorate Your Uniforms for more info) with embroidery you will be emailed a sample to approve within 2-4 working days. With screen printing/heat press and DTG print -  a mock up is provided, however no digital proof is generated as it is a physical medium applied direct to your garments. Our printing services are of a high quality and your garments will be decorated to match your artwork. 

How much does it cost to have my logo added to your uniforms?

Please refer to Decorate Your Uniforms for pricing on embroidery and screen printing. Prices are also listed on every item that you can add embroidery or screen printing to. Note that we DO NOT charge you for art work set up, which saves you up to $100 per logo per order if ordering standard artwork that meets our minimum order quantities!

If you require less than our stated minimums, or your logo is a non standard logo, or you are not sure how to proceed, please contact us and we will work with you, to assist you to select the best option for your Uniform requirements.

How do I pay for my Uniforms?

You can pay via PayPal or Credit Card when checking out online, or via direct deposit (banking details are issued once you place your order online). For offline orders (via email or phone) a payment request is issued and any of these payment methods are available. For trading account customers (minimum order history of orders totalling $3000, for large corporations or Government organisations these conditions do not apply, pending approval of trading account or official purchase orders). 

If you have any more questions or queries, please do not hesitate to contact us today.

We look forward to assisting you with your Uniform requirements!