SHIPPING & DELIVERY - THE UNIFORM GUYS

IMPORTANT: COVID19 IMPACT ON DELIVERY TIMES:

Our freight contractors, including Star Track, Toll, Australia Post and others - are still delivering however please be advised there may be some delivery delays experienced and service impacts due to COVID 19 nationwide (this is due to less freight flights available, slower processing times with social distancing practises, staff isolating, lack of staff etc) and large backlogs of freight being processed due to these increased delivery volumes.

Our suppliers (manufacturers) may also experience delays with any lockdowns etc in shipping stock to fulfill our stock orders which may result in additional working days for us to receieve, collate and dispatch your order. 

Delays may mean:

• Priority/express services cannot be guaranteed.
• Delivery times for metro standard deliveries may increase by up to 5+ working days.
• Delivery time for remote/country standard deliveries may increase by up to 7+ working days.

International delivery delays are also occuring, meaning any custom made orders (sublimated or custom made uniforms) may also experience delays of up to 2 weeks due to backlogs in shipping by freight providers and COVID impacts.  This can also impact supplier stock availability and arrival of stock from manufacture into Australia. We will endeavour to keep you updated with any delays, which are unfortunately out of our control at present. 

We will process and dispatch your order as quickly as we can and we apprecaite your patience during these unprecedented times. 

Please ensure that you contact us before placing any urgent orders to ensure we can meet your deadline to avoid any disapointment.

We apologise in advance for any delivery delays, if experienced.

AUSTRALIA WIDE DELIVERY

The Uniform Guys deliver Australia Wide using the following freight & delivery services: Australia Post EParcel & Contracted Courier Companies depending on your state and delivery address.

SHIPPING COSTS

Delivery & Shipping Costs:

• Orders under $100 - Flat Rate of $15.
• Orders over $100 -  Flat Rate of $15 plus 1.75% of the total value of your order.
• Delivery costs are automatically calculated at checkout and will be processed with your order.
• REMOTE AREA DELIVERY: For orders delivered to remote locations (generally areas defined by Australia Post as remote), a surcharge is applicable and will be advised of prior to dispatch.

DELIVERY TIMEFRAMES AND INFORMATION

Plain items (without decoration/logos added) ship between 2-7 working days as a general guide.

Decorated items (items with logos added via Embroidery etc) ship between 2 to 4 weeks as a general guide. (Note Custom Sublimated Uniforms will generally ship from 4-6 weeks from date of order/artwork sign off).

We will advise you of your dispatch via email.

Further SHIPPING INFORMATION:

• Please note that orders do not commence or progress unless payment is receievd (unless a customer has an established trading account). 
• For stock orders not requiring decoration, your items will generally ship between 2 to 7 working days from the date of order across Australia as a general guide. Please allow an extra few days for country or remote locations.
• Eparcel and Startrack deliveries may be left in a safe place if identified at delivery rather than the driver taking back to the depot. A photograph will be taken to show where the parcel was left. 
• Please note that due to the large variety of styles/sizes/colours, we may have to collate your order between warehouses (different items/sizes may be stocked in separate warehouses) so dispatch can be delayed whilst this occurs so we can ship to you in one delivery. (Please allow generally 2-5 additional business days, any further delays you will be advised of via email).
• Orders that require decoration (Embroidery or Screen printing or Heat Press) are a minimum 2 weeks with an estimated shipping & delivery time of up to 4 weeks from date of order, due to the process of artwork and production. Any unforeseen (and unlikely) delays over this period will be advised of. 
• Sublimated Apparel is custom made and is generally 4-6 weeks for manufacture and delivery.
• The Uniform Guys cannot be held responsible for delivery delays once the parcel has been dispatched.
• Any urgent orders or orders with a determined deadline must be advised of prior to placing your order so we can advise if we can meet your deadline for you.
• Deliveries can be requested to be delivered without signature (i.e leave at front door) however as contracted services are paid for signature on delivery this is not an assured service (i.e most deliveries will require a signature to ensure delivery and that your delivery can be tracked and traced). When shipping via Eparcel an email is sent to you which gives you control of your delivery and these options.
• Customers are generally provided with a dispatch email and tracking ID once their order is dispatched, within 1 working day.

We ship express where possible to ensure your Uniforms are delivered to you as promptly as possible!